Privacy policy

InfinitCare’s Privacy Policy describes how InfinitCare collects, uses, stores, shares and protects your personal data.

The term “personal data” describes information that can be linked to a specific person and used to identify a specific person. User data that is anonymous or aggregated cannot be used to identify a person and is therefore not personal data.

Our Privacy Policy applies to the website (“Website”). InfinitCare B.V. is the data controller regarding the processing of your personal information as described in the General Data Protection Regulation (GDPR).

Scope & Consent

By using the Website, you explicitly consent to InfinitCare’s collection, use, disclosure and retention of your personal data, as described in this Privacy Policy.

InfinitCare may amend this Privacy Policy from time to time. We therefore recommend that you read our Privacy Policy regularly. Substantial changes to our Privacy Policy will be posted on our Website. The amended Privacy Policy will be effective immediately upon publication on our Website. This Privacy Policy is effective as from April 28, 2018.

What personal data do we collect?

Information that is collected automatically

We may automatically collect information concerning your visits to this Website sent to us by your computer, mobile devices or other devices you use.

Information provided by you

InfinitCare only collects personal information that you submit voluntarily. If you sign up for our newsletter or contact us, we will ask you to enter your first name and surname, your email address and phone number.

How do we use your personal data?

We may use the information we collect to:

  • Provide you with product information you have requested.
  • Personalise, measure and improve our services and content in order to better serve you.
  • Answer your questions about our products and services or the use of our website.
  • Provide customer services by email or by phone.
  • Prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches.
  • Contact you by email, push notification, text message (SMS) or telephone to inform you about our services based on your messaging preferences, or for any other purposes as described in this Privacy Policy.
  • We may also use this information, with your permission, to send you information we think may be of interest to you. When you subscribe to our newsletter, you may receive information about InfinitCare and its products and services. We provide an opt-out option for each newsletter.

Third-party disclosures

InfinitCare does not sell, trade or otherwise transfer your personal data to third parties unless:

  • you have authorised us to do so, or
  • we are required by law to do so, or
  • we are required to protect our rights or property

We will inform you, should any of the above occur.


A cookie is a small file that is stored on your computer, tablet or smartphone when you visit our website. We use essential cookies to enable our website’s core functionality and enable us to provide you with improved services, such as understanding and remembering your preferences. We can collect this information to make site improvements.

You can disable cookies and remove previously stored information by changing your browser preferences. We use Google Analytics to improve our website content.

We do not use Google Analytics to collect or store your personal information. The information these cookies provide is used to optimise your experience while you are visiting the website, and will not be sold.

The right to access, update or erase your personal data

If you would like to have all your personal information erased from our database, please send us a request stating this. We will process your request within a reasonable time and process your personal data in accordance with the applicable law. Please note that in order to comply with your request, we may ask you for the following:

  • A signed copy of your request, containing your contact information and email address
  • A copy of your valid ID (which will be destroyed safely after verification)

You can email your request to attaching the documents mentioned above, or mail your request and documents to:

InfinitCare B.V. attn. Servicedesk
Koningin Wilhelminalaan 8
3527 LD Utrecht
The Netherlands.

Protection and retention of your personal data

We strive to avoid loss, misuse, unauthorised access, disclosure and alteration of your personal data. To minimise these risks, we use technical and administrative security measures, including firewalls, data encryption and physical and administrative security checks regarding access to data and servers.

We do not retain personal data any longer than is necessary to fulfil the purposes that have been described above or as required by applicable laws or regulations.

InfinitCare is certified to ISO-27001 and NEN7510 standards.

Contact us

If you have any questions about InfinitCare and our Website or if you think your account has been misused, please contact us using the contact form.